Support Center

How Can We Help You?

Welcome to ToupTek Astro Support Center. We're here to help you get the most out of your astrophotography equipment. Whether you need technical assistance, have questions about purchasing, or require repair services, our dedicated team is ready to support you.

24-48h
Response Time
10,000+
Users Supported
98%
Satisfaction Rate

Product Support

Technical Support

Get expert help with product usage, specifications, troubleshooting, hardware, firmware, and software issues.

Submit Technical Ticket

Repair & After-Sales

Submit repair requests, check repair status, warranty claims, and general after-sales inquiries.

Submit Repair Ticket

Purchasing Support

Questions about orders, payments, shipping, invoices, enterprise cooperation, or bulk purchases.

Submit Purchasing Ticket

Product Selection Tool

Compare cameras side-by-side, filter by specifications, and find the perfect equipment for your needs.

Compare Products
Support Guidelines

How to Get the Best Support Experience

Response Time

  • Standard tickets: 24-48 hours
  • Complex issues may require additional time
  • Business days: Monday - Friday
  • Priority given to critical issues

Before Submitting

  • Check product manuals and documentation
  • Search our FAQ section
  • Review warranty and return policies
  • Gather relevant product information

Faster Resolution Tips

  • Include product serial number
  • Attach screenshots or error logs
  • Describe your complete setup
  • List troubleshooting steps you've tried
Resources

Quick Access to Helpful Resources

Need Direct Contact?

Our support team is here to help you during business hours

Email Support
Business Hours
Mon - Fri, 9:00 - 18:00 CST