The Shipping and Warranty of ToupTek Astro
一、Shipping
Fast Shipping: we will choose DHL,UPS,FedEx etc to deliver it. Usually you will get your
package within 15-20 days.
Fast Shipping(amount ≧ 189USD) for free
Fast Shipping(amount < 189USD) : $30.00 (For orders totaling less than $189, an additional
shipping fee of $30 is required..)
二、after-sales service
Please click “Download” in the top navigation bar on the homepage
(https://touptek-astro.com/downloads) to obtain the latest software for an upgrade.
Please contact us for repairing or other services.
Domestic customers can follow ToupTek Astro’s official Wechat account.
Overseas customers can send emails to astro@touptek.com.
三、Quality guarantee
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1.ToupTek provides 2-year free warranty service for the products purchased by the user
from the company,and the warranty period starts from the day after the user receives the
product; as for AstroStation astronomical box product,the warranty period will start
from the activation date.
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2.If user encounters the following Dead on Arrival (DOA) situations and contacts ToupTek
within the corresponding period to issue a product purchase invoice and relevant
proof,ToupTek will provide on-site pickup services and,as appropriate,provide
after-saless replacement (or partial replacement),repair or return (or partial return)
services for the following products：
- 1）Product quality problem: within 30 days from the date of receiving the
product,the user finds that the product has quality problems and contacts
ToupTek. After testing by ToupTek customer service center,ToupTek will provide
free replacement service if the product itself has quality problems or
defects;or
- 2) Product transportation problems: After receiving the product,the user finds
that the outer packaging of the product has obvious traces of soaking in water
or serious backlog and deformation,and provides ToupTek with relevant product
packaging pictures and receipt certificates within 3 days from the date of
receipt of the product. If it is confirmed that the product is transported
directly by ToupTek to the user or agent,ToupTek will provide the relevant
return and exchange services; If the product is sold or shipped directly to the
user by a ToupTek agent,the ToupTek Agent will be responsible for providing the
relevant return and exchange services.
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3. Products in the following circumstances,belong to the scope of non-warranty
services,ToupTek can provide users with repair services:
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1) Products are out of warranty;or
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2) The liquid gets into the product and causes it to be damp and corroded;or
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3) The product is damaged by external forces,resulting in problems such as
surface scratches,camera shell deformation,USB port breakage and so on;or
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4) Disassembly,third party repair,retrofitting and refurbishing camera,as well
as downloading the wrong firmware without ToupTek's explicit written
authorization;or
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5) Product system is changed or warranty stickers are lost or changed;or
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6) Product quality problems caused by installation not in accordance with the
requirements or instructions of product use;or
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7) Irresistible external force,such as flood,fire,earthquake,lightning and other
strong vibration or extrusion factors cause physical damage and malfunction of
the product;or
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8) Damage caused by improper operation during camera shooting or use;or
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9) With no valid product purchase invoice and warranty certificate;or
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10)The products purchased by the customer are second-hand products. The quality
problem of the accessories or other parts of the product is not a condition for
the return and exchange of the camera host,and the user can require the
replacement of new accessories separately.